Frequently Asked Questions
FAQs
If you can’t find the answer you’re looking for, feel free to get in touch with our team—we’re always happy to help.
Can I have a free sight test?
You may be eligible for a free NHS sight test. Please visit our eligibility page for more information, or contact us directly and we will be happy to advise you.
Do you provide free spectacles?
You may be entitled to NHS optical vouchers for spectacles if you receive certain qualifying benefits. Please contact us and we can help check whether you are eligible.
Can I have a free NHS sight test at home?
You may be eligible for a free NHS-funded home eye test if you are unable to leave your home unaccompanied due to illness or disability. Contact us and we will be happy to check your eligibility.
What happens during a home eye test?
Our qualified optometrist will visit you with portable equipment to carry out a full eye examination, check your vision, and assess your eye health. The appointment usually takes around 30–45 minutes.
Can I switch to your service from another optician?
Yes. Switching is simple. With your permission, we can obtain your previous optical records from your current optician.
Who qualifies for a free NHS home eye test?
You may qualify for a free NHS home eye test if you cannot leave your home unaccompanied due to physical or mental health reasons. Many elderly patients and care home residents are eligible. Contact us and we will be happy to check your eligibility.
How much does a private home eye test cost?
If you are not eligible for an NHS-funded eye test, we offer affordable private home eye examinations. Please contact us for current pricing and available offers.
Do you visit care homes or assisted living facilities?
Yes. We regularly visit care homes and assisted living facilities to provide professional eye care for residents.
I am not eligible for a free sight test. Do you provide private sight tests?
Yes, we offer private sight tests. Please contact us by phone or email for further information. We may also have special offers available, which can sometimes include a complimentary eye test.
Can I be seen by your company if I have already been seen by another optician?
Yes. You can switch to our service provided you are due for a sight test or are experiencing visual problems that need attention. The process is simple, and with your consent we can obtain your previous optical records from your previous provider.
Do you offer private home eye tests?
Yes. If you are not eligible for an NHS-funded test, we also provide private home eye examinations. Please contact us for current pricing and availability.
Do you provide glasses after the eye test?
Yes. If you require spectacles, we offer a range of frames and lenses which can be delivered directly to your home.
How do I book a home eye test?
Booking is easy. Simply call us, email us, or complete the contact form on our website and our team will arrange a convenient appointment.
Is the home eye test the same as one at a high street optician?
Yes. Our optometrists use professional portable equipment to perform a full eye examination, including checking your vision and eye health.
Do you provide glasses during a home visit?
Yes. If you need glasses, we will help you choose from a range of frames and lenses suitable for your prescription and lifestyle.
How do I arrange a home eye test?
Simply contact our team by phone, email, or through our website. We will arrange a convenient appointment and guide you through the process.
All-Inclusive Eyecare
Comprehensive eyecare with state-of-the-art portable technology such as NIDEK autorefractor, VOLK fundus camera, and ICare pressure machine
Unlimited Free Repairs
One year unlimited free repairs and replacements of spectacles
Specialist Care
Specialist care for vulnerable adults and extra training provided for staff in helping keep a calm stress-free environment
Get Started
Need an eye test at home?
